One of the most powerful tools a mediator has is the ability to ask the right questions. The right question can bring clarity, shift perspective, promote empathy, and help people step back to examine their situation from a new angle. Asking questions is both an art and a skill. Legal professionals and mediators alike benefit from having a strong set of questions ready to use when the moment calls for it.
This presentation will explore how to interview and coach clients in conflict by using thoughtful, well-timed questions. We’ll cover what makes a question powerful, how to ask questions that move the conversation forward, and the different types of questions that can transform conflict and expand perspective.
Learning Objectives:
- Understand how to use questions as a tool for conflict coaching and for gathering meaningful information from clients.
- Learn how to set the right tone when asking questions, and how tone can impact trust, clarity, and engagement.
- Explore different types of questions and build a go-to collection of questions to use in various conflict situations.
